Shipping policy

Effective Date: August 5, 2026

Thank you for shopping with Happy Planeta. We are committed to delivering your order safely and as quickly as possible.

Order Processing

Orders are processed after successful payment confirmation or order verification.
Orders are generally processed within 1-3 business days, excluding Sundays and public holidays.
During high-demand periods, sales events, or unforeseen circumstances, processing times may be extended.

Shipping & Delivery

We currently deliver through trusted third-party courier partners.
Estimated delivery time is generally 7-15 business days, depending on your location and product availability.
Delivery timelines are estimates and are not guaranteed.
Remote or rural locations may require additional delivery time.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.
Promotional offers such as free shipping may be available from time to time and are subject to change without prior notice.

Order Tracking

Once your order has been shipped, you will receive tracking information, where available, through the contact details provided during checkout.

Delivery Delays

While we strive to deliver orders within the estimated timeframe, delays may occur due to factors beyond our control, including:

Courier service disruptions
Severe weather conditions
Public holidays
Natural disasters
Government restrictions
Incorrect or incomplete shipping information provided by the customer

Happy Planeta is not responsible for delays caused by third-party courier services or circumstances beyond our reasonable control.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided, delivery may be delayed or unsuccessful. Additional shipping charges may apply if an order needs to be reshipped.

Failed Delivery Attempts

Our courier partners may attempt delivery multiple times. If delivery cannot be completed due to customer unavailability, incorrect address details, or refusal to accept the package, the order may be returned to us.

Any refund or reshipment will be handled in accordance with our Refund Policy.

Cash on Delivery (COD)

Cash on Delivery may be available for eligible orders and locations.

Happy Planeta reserves the right to restrict or refuse COD service for certain products, locations, or customers based on operational requirements or previous order history.

Damaged or Missing Items

If your order arrives damaged, defective, or incomplete, please contact us within 48 hours of delivery with your order number and clear photographs of the package and product.

We will investigate the issue and provide an appropriate resolution in accordance with our policies.

International Shipping

International shipping, where available, may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country. These charges are the responsibility of the customer unless otherwise stated.