Refund policy

Return and Refund Policy – Happy Planeta

Thank you for shopping with Happy Planeta. We want you to be completely satisfied with your purchase. Please read our policy carefully.

Eligibility for Returns We accept returns within 7 days of delivery. To be eligible, items must be:

Unused and in original condition

In the original packaging

Accompanied by proof of purchase (order confirmation or receipt)

Non-Returnable Items The following items cannot be returned:

Perishable or consumable goods

Items marked as final sale or non-returnable

Products that have been used, damaged, or altered after delivery

How to Initiate a Return To start a return, email us at help@happyplaneta.com with your order number and reason for return. Our team will respond within 2 business days with further instructions.

Refunds Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved:

Refunds will be processed within 5–7 business days

The amount will be credited to your original payment method

Partial Refunds In certain situations, only partial refunds may be granted (e.g., items with obvious signs of use or missing original packaging).

Exchanges We only replace items that are defective or damaged upon delivery. To request an exchange, contact us at help@happyplaneta.com within 48 hours of receiving your order with photos of the damage.

Return Shipping

If the return is due to a defective or incorrect item, we will cover the return shipping cost.

For all other returns, the customer is responsible for return shipping charges.

Contact Us For any questions about our return and refund policy, please reach out to us at help@happyplaneta.com.